For a booking made on this site
Terms
What a booking here agrees to, in the same plain language as the rest of this site. This page does not say anything the rates page or the policies page does not already say; it gathers the rules in one place.
The deposit, and cancelling
- The deposit
- A quarter of the total is taken when the booking is made and the balance is due on the day of arrival. The total includes the cleaning fee, because it is part of the price rather than an extra.
- Cancelling a stay
- More than fourteen days before arrival, the deposit is returned in full. Between fourteen and seven days, half of it. Inside seven days the deposit is kept and the balance is not taken. There is no charge for shortening a stay that has already begun, but the nights are not refunded either.
- Cancelling an event
- An event takes the whole building out of sale for up to three days, so the terms are firmer: more than sixty days before, the deposit is returned; between sixty and thirty days, half; inside thirty days it is kept. It is the only thing on this site with a sixty-day line and the reason is that the house cannot re-sell a Saturday in June at three weeks' notice.
The refundable hold, and damage
- The refundable hold
- Three hundred dollars for an apartment and seven hundred and fifty for the whole house, taken as an authorisation on the day of arrival and released within five working days of departure. It is not a payment and it does not appear on the quote as one.
- Damage
- Things break in a house that is a hundred and fourteen years old and most of it is not charged for. A glass, a plate, a chair leg — no. The parlour floor, the plaster cornice and the original sash frames are the three things that cannot be replaced, and they are the three things the hold exists for.
The refundable hold. The refundable hold is an authorisation taken on arrival and released within five working days of departure. It is not a payment and it is not part of the quoted total.
Who the booking covers
- The number on the booking
- The rate is for the apartment, not per person, up to the number it sleeps. What is not allowed is more people than the booking says, because that is the number the linen, the insurance and the fire arrangement are set for. Adding a person is a telephone call and usually costs nothing.
- Children and infants
- Children are welcome and are counted in the number the apartment sleeps. An infant in a travel cot is not counted and there is no charge; there are two travel cots and one high chair in the house. The loft mezzanine is not for a child under eight.
- Stays of a month or more
- A stay of twenty-eight nights or more is quoted separately and is cheaper per night than the calendar shows, because a changeover is the expensive part of a short let. It is not bookable online — telephone, and the answer is a figure rather than a brochure.
This is a demonstration
This is a demonstration website. Woodside Guest House is not a real guest house, no booking made on this site reserves a bed anywhere, no enquiry reaches an events manager, and the telephone number is a placeholder. It was built to show what a small hospitality business gets for a fixed price.
This calendar is real. This booking system is real software running against a real database, and it will refuse a night that is already taken. It is not a real guest house, so nothing you book here reserves anything.